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RPA Automation Support Specialist
1 month ago
We are seeking a highly skilled RPA Automation Support Specialist to join our team at Virtusa. The ideal candidate will have a strong background in Automation Anywhere and RPA lifecycle management. Key responsibilities include providing L2 and L3 support for Automation Anywhere, troubleshooting complex technical issues, and collaborating with IT teams to integrate RPA solutions with other internal systems. Additionally, the successful candidate will be responsible for developing and maintaining comprehensive documentation for Automation Anywhere and IQ Bot processes, as well as guiding and training L1 support teams to handle basic Automation Anywhere issues effectively.
Key Responsibilities
Provide L2 and L3 support for Automation Anywhere, troubleshooting complex technical issues in a timely manner.
Manage incident lifecycle from detection and recording to closure and verification.
Develop and maintain comprehensive documentation for Automation Anywhere and IQ Bot processes.
Collaborate with IT teams to integrate RPA solutions with other internal systems.
Guide and train L1 support teams to handle basic Automation Anywhere issues effectively.
Stay updated with the latest Automation Anywhere updates and technologies to enhance system performance and provide feedback to the development teams for continuous improvement.
Requirements
4+ years of experience in RPA and Automation Anywhere.
Strong knowledge of RPA lifecycle management.
Excellent problem-solving and analytical skills.
Strong communication and collaboration skills.
Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
Competitive salary and benefits package.
Opportunities for career growth and professional development.
Collaborative and dynamic work environment.
Recognition and rewards for outstanding performance.
How to Apply
If you are a motivated and experienced RPA professional looking for a new challenge, please submit your resume and cover letter to apply for this exciting opportunity.