Financial Operations Manager

3 days ago


Bengaluru, Karnataka, India Navi Full time

About Navi: Navi is a leading financial services company in India, providing a wide range of digital-first financial products including Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold.

As a Financial Operations Manager at Navi, you will play a crucial role in driving the success of our health insurance sales team. Your primary responsibility will be to lead the team towards achieving their monthly targets and ensuring they adhere to defined protocols.

You will be responsible for guiding and motivating the team members, evaluating their performance, and conducting root cause analysis for any performance deviations. Additionally, you will run daily team stand-ups to ensure high productivity and maintain integrity while dealing with customers.

Your tasks will also include maintaining MIS reports on a daily, weekly, and monthly basis, reviewing feedback, and ensuring the team stays updated on all product and process updates.

In this role, you will have the opportunity to identify and drive process improvement initiatives that enhance the overall efficiency of the team.

Requirements:

  • A strong background in people management with 2+ years of experience in telesales, customer experience, and/or operations
  • Excellent communication and influencing skills, as well as proficiency in MS Excel and Google Sheets
  • High professional ethics and integrity, with a graduate degree in any discipline
  • Preferred: Background in sales or relevant field

Compensation: The estimated salary for this position is ₹8-12 lakhs per annum, depending on location and experience.



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