Cyber Security Client Manager
1 week ago
Protecting India's Growth Story
India's growth is under threat from cybercrime and legal liability. Mitigata is building a national defence system to safeguard the country's infrastructure and protect its reputation.
As a Retention Associate Manager, you will be part of a team that designs and defends the digital shield for India's businesses, government, and individuals.
Key Responsibilities:
- Develop client retention strategies across B2B cybersecurity accounts.
- Build strong relationships with key decision-makers and stakeholders at client organizations.
- Conduct regular account reviews to ensure client satisfaction, product adoption, and alignment with business objectives.
- Identify upsell and cross-sell opportunities within existing accounts and collaborate with sales teams to capture them.
- Analyze churn risks, implement proactive retention measures, and resolve escalations effectively.
- Work closely with product, compliance, and cyber risk advisory teams to align solutions with client needs.
- Monitor key account health metrics (renewal rate, NPS, churn %) and create action plans for improvement.
- Stay updated on cybersecurity industry trends, compliance regulations, and competitor offerings to position Mitigata's solutions effectively.
Key Requirements:
- 4+ years of experience in B2B client retention, account management, or customer success, preferably in Cybersecurity, SaaS, or Risk Advisory services.
- Strong understanding of cybersecurity solutions, compliance frameworks (ISO 27001, GDPR, SOC2, HIPAA, etc.), and enterprise risk management.
- Proven track record of managing client renewals and reducing churn in a B2B environment.
- Excellent communication, stakeholder management, and negotiation skills.
- Strong problem-solving skills with ability to handle escalations and drive resolution.
- Data-driven mindset with experience in using CRM tools (Salesforce, HubSpot, Zoho, or similar).
- Ability to work cross-functionally with sales, product, and technical teams.
What We Offer:
- Opportunity to work with a fast-growing Cybersecurity & Compliance company impacting global businesses.
- Competitive salary + performance-based incentives.
- Exposure to cutting-edge security, compliance, and insurance solutions.
You'll be designing and defending the infrastructure that keeps India's growth story alive.
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