Quality Assurance Specialist

1 week ago

Jaipur, Rajasthan, India beBeeInsurance Full time ₹ 7,50,000 - ₹ 10,00,000
Job Overview

This role involves conducting quality reviews and audits to ensure compliance with process SOPs and GRS QA Framework & guidelines. The ideal candidate will have strong analytical and problem-solving skills, as well as experience working in a dynamic environment.

Key Responsibilities
  • Conduct monthly quality reviews/audits according on stipulated timeframe/SLA while complying to process SOPs and GRS QA Framework & guidelines.
  • Validate data accuracy, completeness, and alignment with business and regulatory standards.
  • Analyze error trends, identify root causes, and suggest corrective actions or process improvements.
  • Document QA findings and maintain accurate quality logs and reports.
  • Provide timely feedback to BPO vendor partners teams and support capability uplift.
Required Skills and Qualifications
  • Bachelor's degree in commerce, Business Administration, or a related field.
  • 5 –8 years of experience in P&C insurance operations, with a strong focus on underwriting for European and/or London markets.
  • Minimum 2+ years of audit, quality assurance, or process excellence experience, preferably in a BPO or shared service environment.
Preferred Experience and Work Hours
  • Background in shared services or BPO environments with as Quality Auditor of global insurance back-office processes.
  • Experience working as QA in BPO vendors teams (e.g., Genpact).

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