Quality Assurance Specialist

6 days ago


Ellore, Andhra Pradesh, India beBeeQuality Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Quality Assurance Specialist

  • Deliver high-performance quality results across all parameters.
  • Audit calls, chats/email interactions to assess product/process communication and soft skills.
  • Conduct targeted audits and provide feedback to improve scores for training throughput or conversion.
  • Analyze data and create designated reports/decks.
  • Participate in calibrations to ensure consistent scoring and feedback delivery approach.
  • Communicate to heighten awareness of positive customer experience.
  • Make recommendations and drive process improvement.
  • Reduce learning curve and enhance product/process knowledge of new joiners.
  • Ensure compliance with internal policies, procedures, and regulations.
  • Interact with customers/clients using process knowledge and highlighting key areas to work on.
  • Prepare TNA, publish, and execute for 100% closure.

Key Responsibilities:



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