Operations Manager
9 hours ago
**Job Summary:**
We are seeking a highly skilled and experienced Operations Manager to join our team at Naamly. As an Operations Manager, you will be responsible for taking ownership of a new business division that is focused on driving customer delight while ensuring the team is fully aligned, engaged, and motivated to excel.
The ideal candidate will have excellent verbal and written communication skills, with a strong preference for documenting all interactions. They will also have a keen eye for detail, a methodical approach to problem-solving, and the ability to lead a lean team of 5 and make decisive decisions.
**Key Responsibilities:**
- Identify, document, and ensure compliance with processes and internal standards
- Identify process gaps and work towards bridging them
- Define and measure success against key performance indicators (KPIs)
- Manage workload, activities, and tasks of team members to ensure project deadlines are met
- Assist in interviewing and hiring additional team members to aid in company growth
- Interact with clients, teams, and leadership to ensure exceptional customer experiences
- Help build a culture of high performance that aligns with our core values
**Estimated Salary:** $80,000 - $100,000 per year, depending on experience.
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