Full Time Customer Accounts Role

3 days ago

Palakkad, Kerala, India beBeeAccount Full time ₹ 35,68,000 - ₹ 50,16,000
Customer Account Professional

This role is a 6-month contract position with a global technology leader.

We seek a proactive Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.

The role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues.

  • Key Skills:
  • Advanced knowledge of Microsoft Excel software
  • Basic knowledge of Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems.

The successful candidate will possess strong analytical, organizational, and problem-solving skills. They will be proficient in Microsoft Office applications, particularly Excel, and have experience working with CRM systems. Strong communication and negotiation skills are also essential for this role.

Responsibilities:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on conversion rates from trials to purchases, accounts suspended due to non-response, and other key metrics.

Our company fosters a progressive culture, creativity, and a flexible work environment. Diversity in all aspects is respected, and integrity, experience, honesty, people, humanity, and passion for excellence define our values.

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