Network Security Professional

2 days ago

Cochin, Kerala, India beBeeNetwork Full time ₹ 12,00,000 - ₹ 20,00,000
Job Description

This role is for an individual with excellent customer service skills to provide first line technical support in a fast-paced multitasking environment.

The ideal candidate will be able to handle multiple communication channels, troubleshoot and resolve technical issues efficiently, and work collaboratively with other teams.

  • Phone/Chat/Email Support
  • Apply handling processes consistently.
  • Log and track all communications received into the ticketing system.
  • Establish a quality working relationship with customers.
  • Follow defined standards to resolve specific problems.
  • Escalate issues within defined standards.
  • Technical Support Specialist
  • Research and resolve caller inquiries by utilizing established procedures, user manuals, accessing online applications, or interacting with internal and external support groups.
  • Troubleshoot and resolve hardware, software, and communications issues by interacting with application end users, engineers, and vendors.

3. Continuous Improvement:

  • Meet individual metrics for Technical Support Engineer.
  • Identify and suggest process improvements as they arise.
  • Participate in departmental training activities including training programs in support of new technologies and customer service enhancements.

4. Required Skills and Qualifications:

  • Knowledge and experience with network protocols and concepts including SSH, FTP, ICMP, TCP/IP (IPv4 & IPv6), Network Address Translation (NAT), SNMP, IPSec, GRE, QoS, and VLANs.
  • Ability to interpret output from network traffic analysis tools such as Ethereal (Wireshark)
  • Effective interpersonal and consulting skills to align customer needs to tactical and strategic solutions.
  • Hands-on experience with Meraki and Fortinet firewalls.
  • Collaboration and teamwork skills.
  • Firewall Implementation and Support:
    • Installing Managed Network Solutions including Fortinet firewalls.
    • Making changes to firewalls in support of customer needs.
    • Solving technical customer issues around firewalls, filtering, IP Networking, Routing, VPNs, and application connectivity.
    • Respond to firewall/network issues on a rotating on-call basis.
    • Monitor performance, capacity, and availability of firewalls on an ongoing basis.
    • Recommend improvements in technologies and practices to increase these metrics.
    • Work with technical staff to develop firewall architectures, technologies, and quality assurance policies and procedures.

5. What We Offer:

  • Opportunity to work with a dynamic team in a fast-paced environment.
  • Professional growth and development opportunities.
  • Competitive compensation package.
  • Flexible scheduling options.

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