Process Director

1 month ago

Ahmedabad, Gujarat, India Obran Cooperative Full time
Job Description

Obran Cooperative is seeking a highly skilled Process Executive to join our team in India. As a Process Executive, you will play a critical role in executing efficient and accurate daily operations at Obran Health.

The successful candidate will be responsible for supporting one of our teams: Intake, Scheduling, Front Desk, Authorization, Supplies, Orders, Billing, or Quality Assurance. You will be trained on tasks to support daily workflows and expected to do so with efficiency, accuracy, and empathy.

Key Responsibilities:

  • Communicate with patients, caregivers, case managers, hospitals, and doctor's offices through inbound and outbound calls, and via email
  • Handle customer inquiries by responding with empathy and solving problems in a supportive and professional manner
  • Follow Standard Operating Procedures (SOPs) and utilize Job Aides to execute the prescribed workflow for team and individual responsibilities
  • Prioritize daily tasks and responsibilities to help achieve individual and team goals in an accurate and timely manner

Requirements:

  • Bachelor's degree in business, health care administration, accounting, or a relevant field
  • Strong proficiency using Google Suite (Sheets, Docs, Slides), which is comparable to Microsoft Office (Excel, Word, Powerpoint)
  • Good keyboard/typing skills, and ability to easily navigate between multiple applications
  • Excellent written and verbal English communication skills
  • Strong interpersonal skills and a customer service orientation
  • Ability to manage multiple priorities and work efficiently
  • Ability to accurately interpret and compile information from a variety of sources and systems
  • Ability to problem-solve and to know when to ask for help
  • Eagerness to learn and apply new skills, systems, and processes
  • Willingness to show up as a team player and be cross-trained to support where needed
  • Accuracy/attention to detail
  • Strong alignment with the mission and values of our employee-owned cooperative, and a passion for contributing to a company that is dedicated to making a positive impact on society

Preferred Qualifications:

  • Experience working in healthcare
  • Experience with US medical billing and diagnosis codes
  • Experience working for a US-based company
  • Experience working a night shift

Benefits:

  • Paid Time Off and Holidays
  • Health Insurance Coverage
  • Housing Subsidy
  • 5-Day Workweek
  • Opportunity to join as a member of Obran Cooperative

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