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Network Operations Center
2 months ago
We help the world run better
At SAP, we focus on building the foundation for tomorrow and create a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
Meet your Team
Entity : Callidus Cloud
The Network Operations Center (NOC) Engineer is responsible for monitoring and maintaining the operational integrity of an organization's network and IT infrastructure. This role includes real-time troubleshooting, identifying network issues, and ensuring all systems are performing optimally.
Responsibilities
1. Network Monitoring
- Continuously monitor networks, servers, and communication systems using specialized tools.
- Track network performance metrics (e.g., bandwidth usage, uptime, response time).
2. Incident Response & Reporting
- Respond to incidents, alerts, and alarms in a timely manner.
- Create detailed reports on system incidents, outages, and solutions implemented.
- Communicate with different teams and management during network incidents.
3. System Maintenance & Optimization
- Conduct routine maintenance to ensure network health.
- Suggest improvements to existing systems and contribute to optimization projects.
4. Technical Assistance & Support
- Provide technical assistance to internal teams and external clients in relation to network issues.
- Serve as a point of contact for clients regarding service disruptions and network performance concerns.
Requirements
Experience
- 1-3 years of experience in network monitoring, troubleshooting, or similar roles.
- Experience with NOC tools such as SolarWinds, Nagios, or equivalent.
Key Competencies
- Strong analytical and problem-solving skills.
- Ability to work under pressure and prioritize issues during critical incidents.
- Excellent verbal and written communication skills.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.