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Senior Audit Specialist

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Alleppey, Kerala, India beBeeQuality Full time ₹ 15,00,000 - ₹ 25,00,000
Job Summary

We are seeking experienced and detail-oriented Senior Quality Assurance Specialists to join our global Quality Assurance function. The successful candidates will be part of a specialized quality team responsible for performing deep-dive audits, identifying risk trends, driving process integrity, and offering actionable insights to business stakeholders and partners.

The role serves as an escalation layer and provides assurance beyond the standard work done by teams. Our goal is to establish a high-performing QA function that drives quality excellence and supports business growth.

Key Responsibilities:

  • Conduct monthly quality reviews/audits according to stipulated timeframe/SLA while complying with process SOPs and quality framework & guidelines.
  • Validate data accuracy, completeness, and alignment with business and regulatory standards.
  • Analyze error trends, identify root causes, and suggest corrective actions or process improvements.
  • Document QA findings and maintain accurate quality logs and reports.
  • Provide timely feedback to vendor partner teams and support capability uplift.
  • Participate in calibration sessions with counterparts and QA teams.
  • Act as a subject matter expert (SME) on underwriting procedures, business rules, and quality governance.
  • Support creation and maintenance of QA calibration guides for all existing processes and new transition processes.
  • Resolve disputes in rebuttal according to action plans agreed by the team in time.
Requirements

To succeed in this role, you will need:

  • Bachelor's degree in Commerce, Business Administration, or a related field.
  • 5-8 years of experience in P&C insurance operations, with a strong focus on underwriting for European and/or London markets.
  • Minimum 2+ years of audit, quality assurance, or process excellence experience, preferably in a BPO or shared service environment.
  • Familiarity with multiple lines of business within commercial or specialty insurance.
Desirable Skills

The following skills would be beneficial:

  • High attention to detail and accuracy.
  • Ability to interpret and apply underwriting guidelines, documentation, and identify control gaps.
  • Strong communication and stakeholder management skills across geographies and teams.
  • Working knowledge of policy administration systems, workflow tools, and audit platforms.
About Us

This role offers the opportunity to work in a dynamic and growing organization, with a focus on quality excellence and customer satisfaction.