Operations Manager

2 weeks ago


Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time
About the Role

We are seeking a highly experienced Operations Manager to lead our Driver-focused programs across Hyderabad and Bangalore, India. The ideal candidate will be organized, detail-oriented, and able to clearly communicate progress.

Key Responsibilities
  • Devise operational and business goals for the function that focuses on end-customer impact, productivity, accuracy, and speed to market.
  • Establishes measurement, reporting, and process excellence indicators for effective accomplishment of goals in core processes.
  • Manages metric performance tactically and strategically; sets appropriate operational and people goals for the team at all levels and holds them accountable.
  • Thinks long-term and establishes scalable/modular processes for easy adaptation to business scope changes.
  • Proactively identifies tool and system requirements that reduce operational defects.
About the Team

The Last Mile Analytics and Quality (LMAQ) team is a brand new Amazon initiative to redefine the way customer delivery takes place and to delight our customers. We obsess over Customer and Driver experience and maintain a high bar for Amazon's global last mile delivery network.

Requirements
  • 3+ years of employee and performance management experience
  • Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

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