Support Engineer, Fire TV, Fire TV

2 weeks ago


Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full time
About the Role

As a Support Engineer on the Fire TV team, you will be part of a team that owns critical OS components, pipelines, services, tools, and application development frameworks - working on projects that push the boundaries of customer-device interaction.

Key Responsibilities
  • Provide first-level support for handling Jiras, tickets, and operational issues from production services
  • Provide engineering support of incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines
  • Work on maintenance-driven coding projects, primarily in C++ and Python
  • Read and understand complex application code and make code fixes to resolve support issues
  • Develop tools and automate manual operational tasks and easy maintenance of our services
  • Build monitoring metrics dashboard, and report System health and Support status metrics
About the Team

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo, and Amazon Show.

Requirements
  • 4+ years of software development or 4+ years of technical support experience
  • Experience troubleshooting and debugging technical systems
  • Experience in Unix
  • Experience scripting in modern programming languages
  • Experience in agile/scrum or related collaborative workflow


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