Support Engineer, Fire TV, Fire TV
4 weeks ago
As a Support Engineer on the Fire TV team, you will be part of a team that owns critical OS components, pipelines, services, tools, and application development frameworks - working on projects that push the boundaries of customer-device interaction.
Key Responsibilities- Provide first-level support for handling Jiras, tickets, and operational issues from production services
- Provide engineering support of incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines
- Work on maintenance-driven coding projects, primarily in C++ and Python
- Read and understand complex application code and make code fixes to resolve support issues
- Develop tools and automate manual operational tasks and easy maintenance of our services
- Build monitoring metrics dashboard, and report System health and Support status metrics
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo, and Amazon Show.
Requirements- 4+ years of software development or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern programming languages
- Experience in agile/scrum or related collaborative workflow
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