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Digital Transformation Expert

3 weeks ago

Hyderabad, Telangana, India Wipro Limited Full time
Role Overview

The role of a Digital Transformation Expert at Wipro Limited is to support process delivery by ensuring daily performance of the Production Specialists, resolving technical escalations, and developing technical capability within the team.

This involves overseeing and supporting processes by reviewing daily transactions on performance parameters, reviewing performance dashboards, and providing technical support and process guidance to improve performance parameters.

Key Responsibilities:
  • Oversee and support process by reviewing daily transactions on performance parameters
  • Review performance dashboard and the scores for the team
  • Support the team in improving performance parameters by providing technical support and process guidance
  • Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions


Requirements

To succeed as a Digital Transformation Expert, you will require 5-8 years of experience in a similar role. Mandatory skills include Digital Experience Assurance, while product knowledge and excellent communication skills are also essential.

Wipro Limited offers a dynamic work environment with opportunities for growth and development. As a leading technology services and consulting company, we provide innovative solutions that address clients' complex digital transformation needs.