Senior Staff Technical Lead

Overview:

As a seasoned Software Engineer, we seek an individual to spearhead the development of high-quality software solutions. This role plays a pivotal part in shaping the future of our Employee Service platform.

Responsibilities:

• Lead software engineering excellence and innovation
• Independently design, develop, test, and deploy efficient software solutions
• Collaborate across multiple teams and disciplines to architect reliable, secure, and scalable solutions for enterprise customers
• Making high-impact technical decisions and effectively communicate rationale to engineering teams and stakeholders
• Ensure code quality, maintainability, and scalability while adhering to industry standards
• Contribute to the evolution of our architecture, helping modernize our custom data platform while improving extensibility and performance
• Develop event-driven architectures, ensuring real-time service execution tracking and automation processing
• Work closely with Product Managers, Designers, and Engineering Leaders to define and execute on technical strategy
• Proactively identify and mitigate potential issues in development, testing, or delivery stages
• Participate in application improvement discussions, project initiatives, and feature design to drive continuous enhancements
• Build reusable components and code that improve development efficiency and consistency
• Participate in code reviews, providing constructive feedback to maintain high engineering standards
• Own end-to-end delivery, ensuring features are shipped with high quality, reliability, and performance
• Mentor team members to foster continuous learning and growth
• Promote a learning culture within the team, ensuring equal opportunities for skill development
• Conduct research and introduce best practices to enhance team efficiency and innovation

Requirements:

• 15+ years of experience in backend or full-stack software engineering
• Proficient in programming languages such as Java Script, Type Script, and relational databases like MySQL/Aurora
• Strong expertise in designing high-scale API-driven service management architectures
• Experience with testing libraries like Cypress, Jest, and React Testing Library
• Deep experience working with Graph QL and REST APIs, designing and implementing scalable data layers
• Deep knowledge of data modeling for hierarchical service catalogs and structured service request processing
• Experience designing workflow orchestration engines, integrating service automation, approval rules, and fulfillment triggers
• Proven ability to architect, design, and deliver large-scale, enterprise-grade software solutions
• Strong experience with version control tools, CI/CD pipelines, and modern development workflows
• Experience leading and mentoring teams of engineers while collaborating closely with Design, Product, and Engineering counterparts
• Expertise in multi-tenant SaaS architecture, ensuring backend scalability, data integrity, and structured service workflow extensibility
• Ability to operate autonomously and drive projects forward with minimal oversight
• Excellent problem-solving, critical thinking, and collaboration skills
• Strong verbal, written, and interpersonal communication skills in English

Benefits:

• Make a real impact by powering thousands of businesses and millions of customer interactions worldwide
• Work with a top-tier engineering team solving complex problems at a global scale
• Drive the modernization of our Employee Service platform
• Grow your career through leadership development, mentorship, and learning opportunities
• Enjoy flexibility with a hybrid-friendly culture and strong work-life balance