Quality Professional

6 days ago


Tiruchi, Tamil Nadu, India beBeeAnalyst Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Call Quality Analyst

We are seeking a skilled professional to play a critical role in ensuring the effectiveness and quality of customer interactions.

Key Responsibilities:
  • Listen to and evaluate recorded sales calls against defined quality standards.
  • Identify strengths and gaps in sales conversations, focusing on customer experience, compliance, and effectiveness.
  • Prepare detailed feedback reports and share insights with stakeholders.
  • Collaborate with subject matter experts to design solutions for skill gaps and recommend process improvements.
  • Monitor the impact of feedback implementation and update evaluation criteria as needed.
  • Provide actionable insights to improve sales effectiveness, customer satisfaction, and team performance.
Requirements:
  • 1–3 years of experience in quality analysis, call auditing, or training support (preferably in a sales-driven environment).
  • Strong listening, analytical, and reporting skills.
  • Ability to provide constructive feedback and suggest practical solutions.
  • Excellent communication and interpersonal skills.
  • Hunger to learn, adapt, and contribute to continuous improvement.

This is an opportunity to make a positive impact and contribute to creating unforgettable experiences.



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