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Senior eDiscovery Project Manager

1 month ago

Bengaluru, Karnataka, India UnitedLex Full time

About Us: UnitedLex is a global data and professional services company that delivers value and competitive advantage for legal and business. Our business is driven by innovation, brought to life by a diverse community of individuals determined to deliver data mastery, legal acumen, and human ingenuity.

Job Description: Client Services Manager

As a Client Services Manager, you will be responsible for overseeing, planning, coordinating, and executing project management activities for assigned projects. You will work closely with internal teams and clients to ensure timely and accurate handling of client requests. This role requires significant interaction with clients, outside counsel, and review providers to manage work across all groups.

  • Delivers Project Management services for assigned Projects
  • Maintain 80% billable utilization across assigned clients
  • Identifies and manages risk proactively
  • Extensive experience with Relativity front end tasks and capabilities
  • Can easily provide client trainings, demos and make recommendations on how best to utilize the tool
  • Acts as a point of escalation on project issues; works with Sr. Project Managers and/or Team Lead and appropriate internal teams to assesses, identify root cause, and manage messaging to the client

Responsibilities:

Requirements:

  • 6+ years of overall experience with 3-5 years' experience as a PM in the Litigation Support industry
  • Fully understands the eDiscovery market, competitor structures as well as the EDRM and applies this knowledge to their day-to-day interactions with clients, outside counsel and review providers
  • Consultative expertise in managing eDiscovery projects
  • Significant experience with Relativity; ability to conduct training sessions, navigate the platform easily and troubleshoot front end issues
  • Full understanding of all industry standard technologies, challenges, and benefits
  • Comfortable speaking of these technologies to clients and strategizing on the appropriate approach for
  • Proactive client/relationship management and risk identification
  • Excellent written and verbal communication skills
  • Excellent planning and organizational skills
  • Advanced abilities in MS Office suite, specifically MS Excel for complex reporting purposes
  • Open to work in US hours
  • Experience with Reveal review platform a plus
  • Project Management Institute, Project Management Professional (PMP) - is a plus