Assurance Professional

1 week ago

Allahabad, Uttar Pradesh, India beBeeQuality Full time ₹ 6,00,000 - ₹ 12,00,000
Job Title: Quality Assurance Specialist

We are seeking a highly motivated Quality Assurance Specialist to fill a key role in our organization.

Key Responsibilities:
  • Conduct thorough audits and feedback sessions to improve scores and training throughput.
  • Perform data analysis and create comprehensive reports to inform business decisions.
  • Collaborate with the team to ensure consistent scoring and feedback delivery.
  • Communicate effectively with stakeholders to heighten awareness of positive customer experiences.
  • Develop and implement process improvements to enhance product knowledge and reduce learning curves.
  • Ensure compliance with internal policies, procedures, and regulations.
  • Engage in real-time support on the production floor as required by the business.

Desired Candidate Profile

  • Prior experience in handling quality for outbound sales accounts is preferred.
  • A strong understanding of audit and coaching processes is essential.
  • Excellent written and verbal communication skills are required.
  • Technical knowledge of English grammar, sentence construction, and punctuation is necessary.
  • Effective presentation, feedback, and coaching skills are expected.
  • Proficiency in MS Office, particularly Excel and PowerPoint, is desired.
  • Customer orientation and a customer service attitude are mandatory.
  • Strong problem-solving skills and a high level of energy and enthusiasm are required.
  • Interpersonal skills and teamwork abilities are essential.
  • The ability to analyze and generate quantitative and qualitative data is crucial.

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