ITCS Enablement Specialist

1 day ago

Bharatpur, Rajasthan, India beBeeEnablement Full time ₹ 80,00,000 - ₹ 1,50,00,000

At the forefront of digital support, we are seeking an experienced ITCS Enablement Specialist to deliver exceptional service to our global workforce.

Job Requirements
  • To provide timely and effective technical assistance for hardware, software, and peripherals across various platforms.
  • To manage a comprehensive portfolio of IT assets and enforce robust security policies to safeguard our digital ecosystem.
  • To collaborate with internal teams to identify opportunities for process improvements and automation.

We are looking for a proactive and solutions-oriented professional who is well-versed in supporting Windows 11, MacOS, and common business productivity software. Familiarity with cloud applications, endpoint security, mobile/tablet support, and remote tools is highly desirable.

About This Role

This is a frontline, on-site position that requires excellent communication and interpersonal skills. The successful candidate will have a strong ability to work independently and as part of a team to resolve complex technical issues.

In addition to providing day-to-day technical support, you will also be responsible for troubleshooting network connectivity, A/V conference tools, scanning, printing, and device access issues. Your expertise will enable our employees to work efficiently and effectively, regardless of their location.

Requirements
  • A minimum of 4 years' experience in an IT Helpdesk or Technical Support role.
  • An associate degree (or higher) in Computer Science, Information Technology, or equivalent professional experience.
  • Strong experience supporting Windows 11, MacOS, and common business productivity software.
  • Familiarity with cloud applications, endpoint security, mobile/tablet support, and remote tools.
Preferred Qualifications
  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation.
  • Prior experience in STPI-bonded asset environments or working within SEZ/EOU frameworks.
  • Familiarity with client and endpoint management platforms like SCCM, Intune, or Jamf.

We offer a dynamic and supportive work environment that encourages continuous learning and growth. Our team is passionate about delivering exceptional service and making a meaningful impact on our organization's success.

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