Salesforce System Architect

1 month ago


Chennai, Tamil Nadu, India FXCM Full time

Job Title: Salesforce System Architect

About FXCM

Fxcm is a global leader in the foreign exchange (forex) and related financial markets, offering advanced trading tools and platforms for investors around the world.

About the Role

We are seeking an experienced Salesforce System Architect to join our team. As a pivotal resource within our Salesforce CRM environment, you will be responsible for developing new features and enhancing existing functionalities with internal stakeholders.

This role demands a proactive approach to improving workflows and automating business processes to enhance client services. You will work closely with cross-functional teams to identify areas for improvement and implement solutions that drive business growth.

Responsibilities:

  1. Analyze business processes for automation potential and optimize them within the Salesforce platform.
  2. Mentor Business Analysts and Junior Administrators to continually deliver successful business outcomes, enhance individual skills, and promote productivity.
  3. Manage multiple projects concurrently, pushing forward the product roadmap and ensuring alignment with strategic goals.
  4. Deliver end-user support for existing features.
  5. Maintain rigorous documentation through tools like Jira and Confluence, focusing on automating documentation processes where feasible.
  6. Lead user acceptance testing to ensure high-quality implementations.
  7. Conduct internal and external training sessions on new features, releases, and CRM processes.
  8. Uphold stringent security practices throughout the development and deployment processes.

Required Qualifications:

  1. 5+ Years of Salesforce or CRM experience.
  2. 2+ Years of team management experience.
  3. Required certifications: Platform Developer I and Administrator; additional Salesforce certifications are a plus.
  4. Proficient in Agile methodologies, particularly Scrum, with excellent communication skills in English.
  5. Educational background in Engineering, Computer Science, or related fields is beneficial.

Preferred:

  1. Experience with multiple CRM platforms is highly preferred. Examples include Microsoft Dynamics, SugarCRM, and ZohoCRM.
  2. DevOps and release management experience is a plus.
  3. Familiarity with Salesforce APEX code and triggers is a plus (ability to code in APEX not required).

Salary Information:

The estimated salary range for this position is ₹15,00,000 - ₹25,00,000 per annum, depending on experience and qualifications.



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