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Luxury Customer Service Expert

1 week ago

Mumbai, Maharashtra, India Nouria Full time

**Job Title:** Customer Relationship Management Specialist

At Nouria, we are seeking a highly skilled and dedicated Customer Support Executive to join our team. As a key member of our customer service department, you will play a vital role in delivering exceptional service to our discerning clientele.

**Role Overview:**

The ideal candidate will possess excellent communication skills, a deep understanding of luxury retail operations, and a passion for providing world-class service. You will be responsible for handling customer inquiries, resolving issues, and collaborating with internal teams to ensure seamless order processing.

**Key Responsibilities:

  • Manage customer interactions through multiple channels, ensuring an elevated experience at every touchpoint.
  • Maintain in-depth knowledge of Nouria's high-end collections, advising customers on product details and benefits.
  • Oversee order management, adhering to company policies for efficient processing.
  • Resolve customer complaints or concerns with professionalism and efficiency.
  • Collaborate with internal teams to resolve issues and maintain smooth operational workflows.

**Qualifications:

  • 2-3 years of experience in customer service, preferably in the luxury fashion industry.
  • Strong understanding of luxury retail operations, fashion trends, and customer behavior in the premium-to-luxury market.
  • Exceptional communication skills, representing the brand's voice with elegance and professionalism.
  • Proficiency in handling customer inquiries and resolving issues with a calm, solutions-oriented approach.
  • Experience with CRM software and a solid understanding of retail systems.