Quality Assurance Specialist
2 months ago
Job Role Overview
At 4Bell Technology, we seek a diligent Quality Assurance Specialist to play a pivotal role in ensuring the highest standards of quality across multiple Community/Customer Support Platform project initiatives.
Main Responsibilities
- Act as a primary point of contact for all Quality Assurance Testing matters under multiple Community/Customer Support Platform project initiatives.
- Develop and execute timely, cohesive Test Strategies & Test Execution for each phase of the project, encompassing SIT, Functional, E2E, Non-Functional, and Stabilization.
- Identify quality risks and implement mitigation strategies for all accountable project initiatives.
- Analyze computer systems or programs to document test scenarios/plans, validating expected system/software behavior.
- Provide input on requirements from an end-user subject matter expert perspective.
- Balance focus and support across multiple projects, planning the QA process for each product.
Key Skills
- 4+ years of experience in Software Quality Assurance Testing, including Black and/or Grey Box testing with Customer Facing UI/UX and Back-End System Testing.
- 2+ years of experience with CS Technologies and/or Contact Center Systems, including hands-on experience with Genesys Purecloud, Salesforce, NICE, and Nexidia.
- Proficiency with Waterfall and/or Agile methodologies, implementation, and release management.
- Familiarity with the SDLC lifecycle for code deployments and working with git repositories.
- Excellent troubleshooting skills, including analyzing logs to determine root cause.
- Experience with testing Routing and IVR workflows, Dialog modules for Voice recognition and authentication, and synchronous and asynchronous multimedia interactions.
- Strong communication skills for non-technical and technical business and engineering stakeholders.
What We're Looking For
In this role, you will be working with cutting-edge technologies, collaborating with a talented team, and contributing to the success of our Community/Customer Support Platform project initiatives.
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