Cloud Infrastructure Professional

2 weeks ago

Hyderabad Secunderabad Telangana, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Technical Consulting Engineer

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  • The ideal candidate should have meaningful technical proficiency with a minimum of 3 years of experience, possessing expertise in cloud environments (AWS and Azure), Linux server management, scripting (Python), database administration, and various DevOps tools and technologies, along with a strong understanding of Kubernetes and containerized applications.

As a technical support engineer, your role will focus on maintaining existing IT systems, applications, and software, requiring proactive problem-solving abilities, excellent communication and interpersonal skills, and a commitment to delivering exceptional technical support to our clients.

You will be responsible for the day-to-day maintenance of application systems in operation, including identifying and resolving application issues and addressing customer concerns, with the primary aim of ensuring seamless operation of the application or platform.

Key Responsibilities
  • Conduct root cause analysis for technical issues, communicate findings to management, and manage client relationships in collaboration with Infrastructure/Service Support team members.
  • Leverage expertise in cloud technologies, particularly AWS and Azure, to optimize system performance, scalability, and reliability.
  • Deploy regular code updates across all environments (Dev/QA/Staging) ensuring smooth transition and minimal downtime.
  • Understand client business needs and prioritize tasks accordingly to meet business objectives.
  • Diagnose problems, issues, and defects, and effectively communicate with customers to guide them through setup and usage of platform features and APIs.
  • Delegate issues to downstream teams for deeper investigation when necessary, and coordinate with development teams to seek and devise solutions.
  • Maintain documentation and playbooks related to support and system operations to ensure knowledge sharing and continuity.
  • Coach and mentor less experienced team members, acting as a domain specialist to share knowledge and best practices.
  • Work in a Change Management and Ticketing environment (e.g., JIRA, ServiceNow) to efficiently manage tasks and track progress.
  • Proactively identify improvements as part of business as usual (BAU) work to address recurring issues, close monitoring gaps, and automate or reduce manual work.

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