
Operational Excellence Specialist
5 days ago
Role Overview:
We are seeking a detail-oriented professional to ensure smooth onboarding of clients and maintain seamless coordination with telecom operators.
- Client Onboarding:
Coordinate end-to-end client onboarding by gathering information, provisioning accounts, and ensuring internal coordination for a customer-centric experience.
Provide support during account configuration and assist in issue resolution for successful integration and traffic initiation.
Monitor post-onboarding performance trends and provide early-stage support.
- Traffic Management:
Track monthly targets received from stakeholders and break them into weekly and daily targets for effective monitoring and achievement.
- Telco Coordination:
Facilitate communication with telecom operators and connectivity partners for capacity expansion and resolve technical or operational issues promptly.
- Performance Analysis:
Publish daily reports for review and highlight routing deviations.
Identify and analyze reasons for traffic growth or dips, and collaborate with the sales team for corrective action.
Discover opportunities and publish insights.
- Collaboration & Process Improvement:
Work closely with development, sales, and quality assurance teams for a seamless customer experience.
- Documentation:
Develop and maintain accurate documentation for regular operations.
Requirements:
- Bachelor's/Master's degree
- Hands-on experience/knowledge in CPaaS, A2P SMS, RCS with Routing
- Minimum 4+ years of experience in related roles
- Proficiency in SQL, Excel, and PowerPoint presentation
- Customer Success & Business Operations experience
- Strong communication and interpersonal skills
- Excellent analytical and problem-solving skills
- Passion for working in a fast-paced environment
Why Choose Us?
- Meaningful Work: Contribute to safeguarding assets, data, and reputation in the industry.
- Professional Growth: Be part of a rapidly growing company with opportunities for professional development.
- Innovative Environment: Collaborate with a world-class team in a challenging and fun environment.
We champion diversity and are committed to creating an inclusive environment for all employees.
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