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3 days ago
We are seeking an experienced professional to lead our dynamic team at the Ambit IT Park in Ambattur.
The role involves managing a team of 10-15 members, and the ideal candidate will have a strong background in the BPO industry.
Key responsibilities include:
- Leading a team of customer service representatives
- Managing key performance metrics such as Shrinkage, Attrition, AHT, NPS, CSAT
- Presenting business reports to senior management
The successful candidate will be highly organized, have excellent communication skills, and be able to motivate and guide their team effectively.
Requirements:
- Graduation is mandatory
- Strong English language skills (written and verbal)
- Proven experience in team leadership
- Ability to analyze business data and present insights
What We Offer:
- A challenging and dynamic work environment
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