Level 3 Support Engineer – .NET Specialist

2 weeks ago


Pune, Maharashtra, India Xplor Full time

Xplor's Technology Expertise


Xplor is a global platform combining SaaS with embedded payments, serving over 106,000 customers, and processing over $37 billion in payments across 20 markets.


Job Description Highlights:


Technical Support Role: The successful candidate will play a crucial role in ensuring the stability, reliability, and performance of Xplor's products and infrastructure.


Key Responsibilities:



  • Resolve escalated technical issues in production and provide timely support to resolve these issues.
  • Collaborate with developers to provide insights into problem scenarios and assist in fixing bugs involving deep analysis of logs, code, or system architecture.
  • Work closely with L1 and L2 teams, providing guidance and assistance in issue resolution.
  • Participate in on-call rotations to provide 24/7 support for critical incidents and emergencies.
  • Interact directly with stakeholders, customers, or clients to understand their technical issues, provide updates on resolution progress, and ensure customer satisfaction.

Requirements:



  • Experience with ASP.NET, HTML, CSS, JavaScript, and C# & MVC patterns.
  • Bachelor's degree in computer science, information systems, computer engineering, systems analysis, or a related discipline, or equivalent work experience.
  • Working knowledge of agile software development life-cycles.
  • Excellent analytical and problem-solving skills.
  • Strong, clear written and verbal communication skills.

Preferred Qualifications:



  • 2+ years of experience with ASP.NET, HTML, CSS, JavaScript, and Vue.JS.
  • 2+ years of experience using C# & MVC patterns.
  • 2+ years of experience with SQL Server.
  • 2+ years of experience developing secure, RESTful APIs.

Xplor's Commitment to Equality:


Xplor is proud to be an Equal Employment Opportunity employer, committed to providing equal opportunities in employment and creating an inclusive work environment.


Contact Information:


Please apply through our careers portal or external job boards only. We kindly ask you to refrain from sending applications via email.



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