Sales Process Specialist

2 days ago

Delhi, Delhi, India beBeeCoordinated Full time ₹ 5,00,000 - ₹ 10,00,000

**Job Overview**

  • As a Sales Coordinator, you will play a pivotal role in ensuring seamless customer experiences from order placement to payment realization.

**Key Responsibilities:**

  1. Coordinate with cross-functional teams including Sales, Accounts, and Dispatch to process new customer orders efficiently.
  2. Maintain accurate and up-to-date customer records, encompassing agreements, security cheques, KYC, and compliance documentation.
  3. Provide critical guidance to the Sales team on outstanding, due, and overdue payments, fostering timely resolution.
  4. Collaborate with Accounts to ensure sales invoices are released only after necessary clearances have been obtained.
  5. Evaluate customer creditworthiness, approved credit limits, and applicable cash discounts prior to confirming orders.
  6. Prepare and circulate periodic ageing reports to management and relevant teams, highlighting performance trends.
  7. Generate and maintain Sales MIS reports to track key performance indicators and identify areas for improvement.
  8. Streamline material returns by coordinating with Sales and Accounts teams, ensuring proper documentation and processing.
  9. Oversee the entire Order-to-Cash (O2C) cycle, from order placement to payment realization, ensuring alignment with business objectives.
  10. Address basic customer inquiries related to order status, billing, and dispatch in coordination with internal teams.
  11. Serve as the central point of contact between Sales, Accounts, Dispatch, and Logistics to ensure synergy and transparency.
  12. Ensure all processes and records comply with company policies and audit standards.
  13. Verify submitted expenses for eligibility according to the company's travel policy and prepare reimbursement summaries.
  14. Follow up with sales staff for pending documents, clarifications, or approvals.

**Must-Have Skills:**

  • Strong coordination and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in MS Office (Excel, Word, PowerPoint).
  • Understanding of finance, accounts, and credit control principles.
  • Detail-oriented with exceptional organizational skills.

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