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Service Expert

3 weeks ago

Ghaziabad, Uttar Pradesh, India beBeeService Full time ₹ 40,00,000 - ₹ 80,00,000

We are seeking an exceptional Field Service Technician to join our team. This role is ideal for individuals with a strong background in mechanical or electrical engineering and experience in field service, installation, or maintenance.

Job Description

This position involves providing on-site service support to customers across various locations. The successful candidate will be responsible for handling customer complaints, attending commissioning calls, and ensuring timely resolution of service issues.

The key objective of this role is to strengthen customer satisfaction, improve service turnaround time, and drive aftermarket business opportunities.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Diploma/Graduate in Mechanical or Electrical Engineering (Gas Engine experience preferred)
  • 3-4 years of relevant experience in field service, installation, or maintenance
  • Strong knowledge of service, commissioning, and troubleshooting processes
Benefits

This role offers a range of benefits, including:

  • Opportunity to work independently and meet service SLAs
  • Commitment to customer satisfaction and efficiency improvements
  • Competitive salary and benefits package
Performance Indicators (KRA/KPI)

The performance of this role will be measured against the following indicators:

  • Timely closure of customer complaints
  • Reduction in service TAT & MTTR
  • Number of commissioning activities completed successfully
  • Contribution to aftermarket and AMC opportunities
  • Customer satisfaction feedback and retention