Desktop Support Specialist
4 weeks ago
About ITC Infotech
We are a leading IT services company with a strong presence in the industry.
Job Role:
As a Desktop Support Engineer at ITC Infotech, you will be responsible for providing technical assistance and support to our employees.
Key Responsibilities:
- Technical Support: Provide timely and effective technical support for desktop and laptop issues, including hardware and software troubleshooting.
- Vendor Management: Manage relationships with vendors to ensure smooth delivery of IT services.
- Asset Management: Oversee the management of IT assets, including desktops, laptops, and other equipment.
- Email Support: Provide support for email-related issues, including configuration and troubleshooting.
- End User Security Management: Ensure the security and integrity of user data and systems.
- L1 Network Support: Provide first-level support for network-related issues, including LAN connectivity.
- Desktop / Printer / Other IT Equipment Management: Manage the maintenance and repair of desktops, printers, and other IT equipment.
- SLA Management, Monitoring & Reporting: Monitor and report on service level agreements to ensure timely delivery of IT services.
- IT Policy Compliance: Ensure adherence to IT policies and procedures.
Requirements:
1-5 years of experience in a similar role.
Location: Thiruvallur.
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