Desktop Support Specialist

4 weeks ago


Tiruvallur, Tamil Nadu, India ITC Infotech Full time

About ITC Infotech

We are a leading IT services company with a strong presence in the industry.

Job Role:

As a Desktop Support Engineer at ITC Infotech, you will be responsible for providing technical assistance and support to our employees.

Key Responsibilities:

  • Technical Support: Provide timely and effective technical support for desktop and laptop issues, including hardware and software troubleshooting.
  • Vendor Management: Manage relationships with vendors to ensure smooth delivery of IT services.
  • Asset Management: Oversee the management of IT assets, including desktops, laptops, and other equipment.
  • Email Support: Provide support for email-related issues, including configuration and troubleshooting.
  • End User Security Management: Ensure the security and integrity of user data and systems.
  • L1 Network Support: Provide first-level support for network-related issues, including LAN connectivity.
  • Desktop / Printer / Other IT Equipment Management: Manage the maintenance and repair of desktops, printers, and other IT equipment.
  • SLA Management, Monitoring & Reporting: Monitor and report on service level agreements to ensure timely delivery of IT services.
  • IT Policy Compliance: Ensure adherence to IT policies and procedures.

Requirements:

1-5 years of experience in a similar role.

Location: Thiruvallur.



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