Technical Support Engineer for Flutter
5 days ago
We are seeking a talented Flutter Technical Support Engineer to join our team. As a member of our technical support team, you will be responsible for resolving customer queries related to our chat, voice, and video functionalities. Your primary responsibilities will include:
- Providing technical assistance to customers via live chat, email, and calls.
- Analyzing customer codebase errors to identify whether the root cause lies with the customer's implementation or CometChat's platform.
- Diagnosing product bugs by replicating customer-reported issues using CometChat sample applications.
- Replying to support requests via chat and email, including technical and non-technical support queries.
- Joining and leading customer calls to discuss complex technical issues.
Key Responsibilities
The key responsibilities of this role include:
- Providing technical guidance to customers on implementing our chat, voice, and video functionalities.
- Analyzing customer codebase errors to identify potential issues.
- Collaborating with our engineering team to diagnose and resolve product bugs.
- Developing and maintaining documentation to improve customer support processes.
What We Offer
We offer a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and opportunities for professional growth and development. Our team is committed to fostering a culture of innovation and collaboration, and we are always looking for talented engineers who share our vision. If you have a strong background in Flutter development and are eager to work with a dynamic team, we encourage you to apply.
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