Technical Support Engineer for Flutter

5 days ago


Mumbai, Maharashtra, India CometChat Full time
About the Role

We are seeking a talented Flutter Technical Support Engineer to join our team. As a member of our technical support team, you will be responsible for resolving customer queries related to our chat, voice, and video functionalities. Your primary responsibilities will include:
  • Providing technical assistance to customers via live chat, email, and calls.
  • Analyzing customer codebase errors to identify whether the root cause lies with the customer's implementation or CometChat's platform.
  • Diagnosing product bugs by replicating customer-reported issues using CometChat sample applications.
  • Replying to support requests via chat and email, including technical and non-technical support queries.
  • Joining and leading customer calls to discuss complex technical issues.

Key Responsibilities

The key responsibilities of this role include:
  • Providing technical guidance to customers on implementing our chat, voice, and video functionalities.
  • Analyzing customer codebase errors to identify potential issues.
  • Collaborating with our engineering team to diagnose and resolve product bugs.
  • Developing and maintaining documentation to improve customer support processes.

What We Offer

We offer a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and opportunities for professional growth and development. Our team is committed to fostering a culture of innovation and collaboration, and we are always looking for talented engineers who share our vision. If you have a strong background in Flutter development and are eager to work with a dynamic team, we encourage you to apply.

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