Backend Operations Specialist
3 weeks ago
Company Overview
LMV Financial Services Pvt Ltd is a leading financial institution with a strong focus on providing affordable loans and insurance services to its customers. The company's mission is to deliver high-quality services and exceptional customer experience, driving customer satisfaction and loyalty.
Job Overview
We are seeking a skilled and dedicated individual to support our life insurance operations team. The successful candidate will play a critical role in ensuring smooth and efficient processing of life insurance policies, handling backend operations tasks, and collaborating with the sales team to resolve customer queries and concerns.
Key Responsibilities
- Perform data entry and accuracy checks on life insurance policies
- Handle backend operations tasks, including policy issuance, endorsements, and claims processing
- Verify and validate policy documents and customer information
- Collaborate with the sales team to ensure smooth coordination and timely resolution of customer queries or concerns
- Generate reports and maintain data integrity in the backend systems
- Assist in resolving customer complaints and escalations in a timely and professional manner
Requirements
- Bachelor's degree in a relevant field
- 1-3 years of experience in backend operations, preferably in the life insurance industry
- Strong knowledge of life insurance products and processes
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment and handle multiple tasks
- Proficiency in MS Office (Excel, Word, PowerPoint)
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