Assistant Manager Quality Assurance

1 month ago


Chennai, Tamil Nadu, India Kavi Software Technologies Private Limited Full time
Job Title: Assistant Manager Quality Assurance

Location: Chennai, India

Job Type: Full-time

Industry: Technology

About the Role:

The Assistant Manager Quality Assurance will be responsible for ensuring the quality of claims worked by Claim Processing Executives (CPE) and Senior Claims Processing Executives (SCPE).

Responsibilities:
  • Conduct internal audits to ensure compliance with client and company standards.
  • Record and analyze QA scores, and escalate variations to the Supervisor for review.
  • Perform root cause analysis and recommend training and remedial measures.
  • Provide constructive feedback to CPE/SCPE based on QA scores.
  • Manage Quality Assurance Team members.
  • Assist in creating and implementing Quality Assurance scorecards.
  • Trend QA scores and communicate findings to upper management.
Requirements:
  • Bachelor's Degree required; Master's Degree recommended.
  • Minimum 5-7 years of experience.
  • 2-3 years of QA-related role experience required.
  • Experience in the US or UK healthcare industry or billing and claims processing experience strongly desired.
  • Competent in MS Office Suite and Windows applications.
Skills and Prerequisites:
  • Exceptional interpersonal skills and an approachable nature.
  • Mentor and train people regularly.
  • Ability to handle large volumes of work while maintaining attention to detail.
  • Ability to work in a fast-paced environment.
  • Work under limited supervision and be a self-starter.


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