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International Support Services Representative
3 weeks ago
Stepping EDGE is a renowned organization seeking an accomplished International Customer Support Executive to spearhead our international process. As a vital member of our team, you will be responsible for delivering exceptional service to our global clientele by providing comprehensive documentation support, data entry services, answering queries, and handling complaints efficiently.
Key Responsibilities:
- Compile and verify the accuracy of information according to priorities to prepare source data for computer entry.
- Review data for deficiencies or errors, correct any discrepancies if possible, and ensure output quality.
- Research and obtain further information for incomplete documents, ensuring seamless resolution.
- Respond promptly to queries for information and access relevant files with ease.
- Maintain a strong understanding of documentation best practices.
- Regularly update and maintain the CRM system to ensure accurate records.
- Leverage software, databases, scripts, and tools effectively to optimize performance.
- Participate in ongoing training and learning opportunities to enhance knowledge of the company and role.
- Adhere to all company policies and procedures, upholding the highest standards of professionalism.
- Demonstrate excellent time management and decision-making skills to drive success.
- Cultivate adaptability and accountability in a fast-paced environment.
