Program Director, Andon Cord Initiative
1 month ago
About the Role:
We are seeking a highly skilled and experienced Program Manager to lead our Andon Cord initiative. As a Program Manager, you will be responsible for driving customer experience improvements across our consumer business. You will work closely with cross-functional teams, including product managers, scientists, analysts, engineers, retail partners, and defect elimination specialists.
Key Responsibilities:
- Manage key performance metrics (KPIs) across Andon Cord and develop new KPIs to measure customer experience improvements.
- Report on customer experience metrics and own the graduated enforcement of defect elimination mechanisms with stakeholders to prioritize the customer experience.
- Develop and manage standard operating procedures (SOPs) and adherence to these practices among various Amazon leaders.
- Collaborate with global and cross-functional teams to drive alignment and achieve customer experience goals.
Requirements:
- Experience in program or project management, with a focus on stakeholder management and complex issue resolution.
- Ability to define program requirements and use data and metrics to determine improvements.
- Experience in complex problem solving and working in a tight schedule environment.
- 2+ years of leading large complex programs experience.
What We Offer:
We offer a dynamic and challenging work environment, with opportunities for professional growth and development. If you are a motivated and experienced Program Manager looking for a new challenge, we encourage you to apply for this exciting opportunity.
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