Tech Operations Coordinator

13 hours ago

Bengaluru, Karnataka, India Qubix Full time
Job Overview

The Tech Operations Coordinator is responsible for overseeing the scheduling and deployment of AV and technical manpower for various projects, support calls, and installations. This role ensures the right personnel are assigned to the right tasks, equipment and resources are available, and operations run smoothly. The coordinator serves as a bridge between project managers, support teams, clients, and other stakeholders to maintain operational efficiency.

Key Responsibilities
  • Manpower Scheduling and Coordination
    • Plan and schedule technicians and technical staff for events and projects based on project needs, availability, and skillsets.
    • Ensure timely deployment of technical manpower, aligning staff with project deadlines and requirements.
    • Coordinate shifts and manage overtime, adhering to labor laws and internal policies.
    • Maintain a database of staff availability and competencies to streamline project staffing.
  • Operational Support
    • Act as the primary point of contact between technical teams and project managers to ensure smooth communication and successful execution of AV and technical operations.
    • Oversee logistics of equipment and tools required for each project, ensuring everything is available and in working order.
    • Track and monitor progress of ongoing projects, providing operational updates to stakeholders.
    • Manage operational issues onsite, including troubleshooting and reallocating resources as needed.
  • Staff Management and Development
    • Manage onboarding and training schedules of new technical staff, ensuring they are equipped with necessary skills for their roles.
    • Facilitate ongoing training and development for technicians, keeping them up-to-date with the latest technology installation techniques and operational protocols.
    • Provide feedback to technical staff and escalate performance issues to HR or relevant management teams when necessary.
  • Inventory and Equipment Management
    • Oversee inventory of tools and technical equipment, ensuring equipment is available, well-maintained, and prepared for use.
    • Coordinate logistics for shipping, receiving, and setting up equipment onsite.
    • Ensure proper documentation and tracking of all equipment usage, repairs, and maintenance schedules.
  • Budget and Resource Management
    • Work closely with the finance team to ensure manpower costs, including overtime, travel, and accommodation, are kept within budget for each project.
    • Monitor financial aspects of manpower allocation, ensuring resources are used efficiently.
Requirements

Educational Background: A bachelor's degree in project management, business administration, or a related technical field is preferred but not mandatory.

Experience: 3+ years of experience in operations coordination, preferably in the AV/IT industry or technical services, with a strong background in managing AV/IT technicians and technical manpower.

Technical Knowledge: Basic understanding of technical projects and workflows, ability to troubleshoot and resolve people's issues.

Organizational Skills: Excellent time management and organizational skills to manage multiple projects and personnel schedules simultaneously, ability to prioritize tasks and adapt to changing schedules or project requirements.

Communication Skills: Strong verbal and written communication skills, ability to communicate in Hindi, English, and Kannada, with other regional language proficiency being a plus.

Problem-Solving Skills: Strong decision-making and troubleshooting skills, especially in high-pressure environments.

Software Proficiency: Familiarity with Excel, Google Sheets, and messaging platforms.

People Management: Experience managing and coordinating a team of technical professionals, including handling scheduling conflicts and performance issues.

Working Conditions
  • Ability to work flexible hours, including evenings, weekends, and holidays, depending on project schedules.
Benefits
  • Part of an innovative and growing team in the AV industry.
  • Work on exciting and high-profile projects.
  • Competitive salary.
  • Access to industry-leading equipment and resources.
  • Faster appraisals and promotions.
  • Opportunities for professional growth and development.
  • Group mediclaim insurance.
  • PF mobility sponsored trainings, trade show travel, and more.

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