Women's Health Advocate

5 days ago

Bengaluru, Karnataka, India beBeeEmpowerer Full time ₹ 6,00,000 - ₹ 8,00,000
Customer Support Specialist

About Us

We are a leading integrative care platform dedicated to empowering women during their midlife journey. Our mission is to create a safe space for women to access information, community, and expert guidance on PCOS, perimenopause, and menopause.

Our team is passionate about making a difference in the lives of women, and we invite you to be a part of this mission. As a customer support specialist, you will play a vital role in delivering exceptional experiences to our members across chat, email, and phone support.

Key Responsibilities:

  • Be the first point of contact for members, providing empathetic and clear communication in English.
  • Assist community members in navigating our app, forums, and events.
  • Support ongoing engagement activities like Q&As, polls, and expert sessions.
  • Work closely with doctors, nutritionists, and wellness experts to ensure members receive timely guidance.
  • Track user feedback and highlight insights to improve the overall experience.
  • Organize offline events, workshops, and meet-ups to strengthen member connections.
  • Represent us at external conferences, seminars, and industry events.

Requirements:

  • 3–6 years of experience in customer support, community engagement, or related roles.
  • Excellent communication skills with the ability to handle sensitive health-related topics.
  • Multi-language proficiency (English) is an advantage.
  • A people-first mindset with patience, empathy, and professionalism.
  • Analytical mindset to track member satisfaction and suggest improvements.

Why Join Us?

  • You'll be part of a mission-driven team transforming how women experience care during perimenopause, menopause, and beyond.
  • This role is not just about customer support — it's about empowering women through conversations, empathy, and community connections.

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