Financial Crimes Investigator
2 days ago
The role of Dispute Resolution Specialist involves reviewing, investigating, and resolving fraud and dispute cases in accordance with Mastercard chargeback rules and internal policies. This requires strong analytical skills, the ability to manage high-volume case workloads efficiently and accurately, as well as effective communication with internal teams, issuing banks, acquirers, and merchants.
Key Responsibilities:- Review transaction data and supporting documentation to determine case validity and liability.
- Analyze patterns and emerging fraud trends to escalate insights to fraud prevention teams.
- Prepare and submit dispute case files, representments, and supporting evidence to Mastercard within required timeframes.
- Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
- 2–5 years of experience in fraud, disputes, or chargebacks (Mastercard experience required; Visa knowledge a plus).
- Strong analytical, problem-solving, and decision-making skills.
- Ability to manage multiple cases simultaneously with strong attention to detail.
- Excellent written and verbal communication skills.
Proficiency in fraud detection tools, case management systems, and regulatory requirements is also essential for success in this role. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to manage multiple cases simultaneously and communicate effectively with various stakeholders.
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