Vice President of Business Excellence

1 day ago

Bengaluru, Karnataka, India SmartQ Full time

About SmartQ

We are a leading B2B food tech company built on four core values: people, food, experience, and greater good. Our vision is to transform ordinary corporate cafeterias into spaces where individuals can express themselves, find inspiration, and share happiness. With a strong presence in 17+ countries, we have successfully collaborated with 600 clients and continue to grow through a blend of youthful energy and exceptional experience.

To know more about the five key pillars that surround our culture check out our 'Life' page. You will be amazed to be a part of our growth story -

Are you passionate about driving operational excellence and innovation?

As Assistant Vice President of Operations, you will play a critical role in streamlining and optimizing our business processes. Your responsibilities will include overseeing daily operations, ensuring the highest quality and efficiency standards, and collaborating with cross-functional teams to design and implement strategic initiatives. If you are a detail-oriented leader with a proven track record in operational management and a knack for enhancing performance, we invite you to seize this opportunity to contribute to our success in the food and technology industry.

Job Description:

• Lead the company's dynamic food service sales efforts and develop/maintain relationships with food service institutions at all levels

• Manage an individual expense account within budget guidelines

• Maintain ongoing relationships with customers and drive conversations to inform them about new developments in the company's products

• Develop quotes and proposals

• Negotiate by phone, email, and in person. Must be comfortable with legal documents

• Attend client meetings, food committee meetings, and other events related to clients

• Maintain effective, professional relationships with customers, vendors, and fellow employees

• Administer unit operations in accordance with the standards required by SmartQ, and handle contract specifications and statutory regulations.

• Responsible for the overall resourceful management of the unit, providing great quality food services and healthy partner management.

• Responsible for monitoring and ensuring food services to agreed standards and specifications.

• Ensure economic and efficient utilization of resources including utility, people, and technology.

• Analyze and help on-site/off-site partners manage effectively

• Communicate regularly with clients to stay updated on operational activities and happenings

• Action plans are completed following client satisfaction surveys and audits.

• Ensure all products are correctly priced in line with client agreement and specifications.

• Complete manpower schedule within the budget. Adjust labor schedule in line with sales.

• Ensure site adherence to safety standards as per SLA

Benefits:

  • Competitive salary ranging from $120,000 to $150,000 per annum
  • A comprehensive benefits package, including health insurance, retirement plans, and other perks
  • Ongoing training programs and mentorship opportunities to enhance professional development
  • A diverse and inclusive work environment that celebrates differences and provides equal opportunities for all employees
  • A flexible work arrangement policy that supports remote work options and work-life balance

Qualifications:

  • Experience in food industry required
  • Strong work ethic, integrity and personal accountability to be a self-starter and make independent decisions
  • The ability to handle pressure and meet deadlines.
  • Flexible and willing to take on any tasks to support team efforts
  • Excellent written and verbal communication skills,
  • Strong interpersonal skills
  • Sound knowledge and experience in working with food, technology, and leveraging people.
  • Results-oriented, be accountable, and hold accountable.
  • Proven experience in managing successful teams in a similar environment.
  • Basic Food Hygiene certificate and knowledge of HSEQ standards.
  • Excellent financial and application acumen.
  • Self-motivated, agile, and able to adapt to a changing environment.
  • Overall 5+ years experience with a minimum 3 years in a similar role.
  • Graduate/Diploma in Hotel Management discipline.

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