Business Operations Specialist
4 days ago
We are seeking a highly skilled Business Operations Specialist to join our team at Genpact.
Key Responsibilities- Supervise mailboxes and prioritize important emails from clients to ensure timely responses.
- Ensure adherence to Indirect and Direct Tax Payments and returns /Queries procedures and timelines.
- Review applicable accounting reports and Tax reconciliations to guarantee accuracy and no outstanding or open issues before month/quarter/year end.
- Facilitate effective communication between the business, and other client departments.
- Assist in developing, implementing, and training applications.
- Maintain accurate internal controls and ensure all SLAs are green.
- Closure on all internal/external audit observations.
- Investigate queries and provide RCA for any customer concerns.
- Coordinate with multiple partners and provide training to backup resources.
- Download updates and update procedure documents as required.
- Review and approval of receipts and payments.
- Handle Direct / Indirect Tax related queries and ban calls.
- Take funds movement decisions, raise movement payments, and handle returned payments.
- Supervise receipts & complete accounting.
- Graduate in Commerce.
- Proven experience in Tax function / Indirect & Direct tax.
- Insurance Domain knowledge.
- Lean/Six Sigma awareness.
- Good Interpersonal Skills.
- Proficiency in MS Excel.
- Demonstrated delivery of high-quality output.
- Ability to form relationships with internal customers in Genpact and very meaningfully with client – must be seen as a proactive, effective teammate.
- Ability to respond to stretch situations of volume spikes as and when the need arises.
$60,000 - $80,000 per annum, depending on location and experience.
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