Subject Matter Expert

21 hours ago

Surat, Gujarat, India beBeeLearning Full time ₹ 60,00,000 - ₹ 1,20,00,000

About the Opportunity:

This is a unique chance to become a subject matter expert and significantly impact the student experience by guiding learners through their learning journey.

As a Learning Support Specialist, you will be responsible for providing assistance and aid to learners enrolled in programs within the fields of machine learning and AI, data engineering, data science, and data analytics.

Candidates must have industry experience, demonstrated knowledge of the course subject area, and strong interpersonal skills. This is a full-time, remote role that requires excellent time management skills and the desire to work in a fast-paced educational tech environment where supplementing the educational journey of learners is priority.

We are looking for a professional who does not mind a busy schedule and wants to provide excellent internal and external customer service.

Key Responsibilities:

  • Monitor and respond to all learner inquiries via the learning management system and support software, using empathy and understanding for the learner's learning journey within 24 hours or less of submission
  • Rely on industry knowledge to quickly and clearly guide learners through complex assignments and questions
  • Provide prompt feedback that includes pointed questions that will help guide learners towards correct answers and allows them to build problem-solving skills
  • Work with learners who are both new to the subject matter, as well as those with experience or who are further along in their careers
  • Suggest course improvements to assigned Program Delivery Manager (PDM) and Designer to ensure content is communicated clearly, accurately, and effectively in videos, assignments and collateral materials
  • Communicate and collaborate with the team on a regular basis to enhance course delivery and to solve unexpected course challenges

Required Skills and Qualifications:

  • 5+ years of extensive work experience in the field of data engineering, data science, or data analytics
  • Professional and/or academic experience in machine learning and artificial intelligence
  • Proficiency in JavaScript, Python, and the use of GitHub
  • Experience using data visualization tools (i.e. Tableau)
  • Experience using Microsoft Azure
  • Advanced academic background in mathematics, particularly statistics, calculus, and linear algebra
  • Excellent verbal and written communication and interpersonal skills with an ability to listen effectively, respond appropriately, and maintain a mutual comfort level while working with a diverse learner population
  • Experience using Canvas or other related learning management system

Preferred Qualifications:

  • Experience using Slack and Teams, as communication tools
  • Experience working with support/service software or ticketing system
  • Experience with using bug tracking and feedback tools

We offer a diverse and inclusive workplace culture and are committed to equal opportunities for all employees and applicants.

In this role, you will have the opportunity to make a significant impact on the student experience and contribute to the growth and development of our organization.

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