Senior Cloud Telephony Solutions Specialist

3 days ago

Lucknow, Uttar Pradesh, India beBeeTelephony Full time ₹ 2,30,40,000 - ₹ 2,59,20,000
Job Description:

As an Experienced Cloud Telephony Engineer, you will play a vital role in ensuring operational efficiency of all day-to-day dialer campaign operations. Your primary objective will be to achieve daily contact objectives for clients through best practices and software tools.

The engineers will utilize software tools such as Bright Pattern cloud-based dialing software suite, MS Office (Excel, Word, Power Point, Power Pivot, etc.), and SQL Server Management Studio (primarily for custom reporting and deep-dive data analytics).

  • Design outbound solution strategies around contact center technology solutions and Omni Channel ACD technology on cloud platforms like Bright Pattern, Five9, Cisco, etc.
  • Help design dialer agent scripting, disposition, and reporting solutions, including dialer CRM integration and support.
  • Collaborate with the Business Development team and Client Services team on technology solutions.
  • Monitor performance and efficiencies, providing recommendations for improvements.
Required Skills & Qualifications:

Key responsibilities include designing dialer strategies, collaborating with teams, monitoring performance, and implementing new programs. Key attributes and attitude include being dynamic and dependable, ability to work under high pressure, excellent interpersonal and communication skills, integrity and drive, energetic and enthusiastic, prompt and fast-paced.

Benefits:

As a seasoned telephony engineer, you will have the opportunity to work with cutting-edge software tools and technologies, collaborate with cross-functional teams, and develop your skills in areas like dialer strategy, customer relationship management, and data analytics.

Others:

Salary: competitive compensation package

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