Software Implementation Director
1 month ago
Job Summary
Global Consultants Inc is seeking a highly skilled Software Implementation Director to lead and manage the implementation and professional services teams within the organization. This role oversees the successful deployment, integration, and support of software solutions for clients, ensuring high-quality service delivery, customer satisfaction, and operational excellence.
Key Responsibilities
- Lead, mentor, and manage teams responsible for software implementation, project management, and occasional customer interactions.
- Foster a culture of collaboration, excellence, and continuous improvement within the implementation and professional services departments.
- Set clear goals and objectives for the teams, monitor performance, and provide regular feedback and coaching.
- Oversee the end-to-end implementation process of software solutions, ensuring projects are delivered on time, within budget, and according to scope.
- Develop implementation strategies, project plans, and resource allocation to meet client needs and project objectives.
- Monitor project progress, resolve escalated issues, and manage risks to ensure successful delivery and client satisfaction.
- Develop and implement strategies for professional services, including consulting, training, and ongoing support services.
- Define service offerings, methodologies, and best practices to optimize service delivery and enhance customer value.
- Drive initiatives for continuous improvement, innovation, and scalability of professional services capabilities.
- Establish and monitor KPIs, metrics, and performance targets for the implementation and professional services teams.
- Implement quality assurance processes, conduct regular reviews, and drive improvements in service delivery and operational efficiency.
- Manage departmental budgets, forecast resource requirements, and optimize financial performance to achieve profitability goals.
- Collaborate closely with product management, engineering, and sales teams to ensure alignment on product roadmap, feature enhancements, and customer requirements.
- Provide input into product development based on customer feedback, market trends, and competitive analysis.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field (Master's degree preferred).
- 10+ years of experience in a leadership role within software implementation, professional services, or consulting, preferably in SAAS solutions.
- 5+ years of software development experience in large-scale enterprise solutions.
- Proven track record of successfully managing and delivering complex software implementation projects and professional services to enterprise clients.
- Strong leadership, team management, and people development skills.
- Excellent client-facing and communication skills, with the ability to build rapport, influence stakeholders, and manage customer expectations.
- Strategic thinker with business acumen and the ability to drive business growth, profitability, and customer success.
- Experience in developing and implementing operational processes, methodologies, and best practices.
- PMP or other relevant certifications are a plus.
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