Field Operations Manager

2 weeks ago


Ludhiana, Punjab, India Otis College of Art and Design Full time

Key Responsibilities:

  • Coordinate with Area Executives, employees, and customers to ensure seamless service delivery.
  • Conduct daily meetings with examiners to discuss feedback and plan schedules.
  • Perform annual equipment surveys to identify areas for improvement.
  • Develop and implement repair schedules to prevent equipment downtime.
  • Conduct NIS assessments before taking over new construction and modernization projects.
  • Estimate additional work requirements and communicate with clients accordingly.
  • Lead toolbox talks with employees to promote safe work practices.
  • Monitor and report on employee adherence to safety protocols.
  • Participate in fatality preventive audits and toolbox demonstrations.
  • Prepare quarterly review reports to track progress and identify areas for improvement.
  • Make 'T' orders to ensure timely completion of tasks.
  • Monitor and reduce call-backs, focusing on the top ten calls received.
  • Inspect or re-inspect work progress to ensure quality standards are met.
  • Allocate manpower on a daily basis to address call-backs and other tasks.
  • Ensure adherence to EH&S policies and practices.
  • Commercial Responsibilities:
  • Meet with clients regularly to develop rapport and understand their needs.
  • Communicate with examiners to address their concerns and build confidence.
  • Correspond with clients to renew contracts and negotiate prices for PA settlements.
  • Inspect elevators two months prior to contract expiry to ensure readiness.
  • Negotiate contract prices and 'T' orders with clients.
  • Manage AMC contract renewals, conversions, and recoveries.
  • Handle conversions and lead teams to complete tasks efficiently.
  • Identify opportunities for potential T-business growth.
  • Focus on acquisition, recoveries, and achieving targets.
  • Follow up on invoices and payments.
  • Update necessary conversion or recovery cancellations in the system.
  • Review net O/P payments regularly.
  • Additional Responsibilities:
  • Create safety awareness and ensure employees work safely.
  • Ensure zero accidents or incidents.
  • Report incidents promptly.
  • Participate in RQC and safety meetings to review issues and progress.
  • Address issues identified in risk assessments and ensure mitigation or control measures are in place.
  • Conduct EH&S inspections and audits as assigned, ensuring completion of corrective actions within targeted dates.
  • Conduct FPA and complete corrective actions within targeted dates.
  • Participate in incident investigations.

Otis is a global leader in elevator and escalator manufacturing, installation, and service. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide. Our diverse team of engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, are committed to meeting the diverse needs of our customers and passengers in over 200 countries and territories.

We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects. Our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

At Otis, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, and Quality in all that we do.

Become a part of the Otis team and help us build what's next.

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