Junior Technical Software Specialist

3 days ago

Malappuram, Kerala, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 85,00,000
Software Support Engineer Role

We are a transformative partner for business acceleration and application development. Our team enables digital transformations, mergers & acquisitions, automation, process-driven optimizations, and complex integration initiatives for enterprises globally.

We have seen a significant increase in winning high-value projects critical to our clients' success.

We offer a dynamic work environment, competitive pay package, attractive policies, medical insurance benefits, and industry-leading trainings.

About the Position

This role is an excellent opportunity for early-career engineers passionate about customer success, problem-solving, and working on secure software platforms.

The successful candidate will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to our software solutions built on Java and Python.

Main Responsibilities
  • Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.

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