Operations Manager Placing and Billing Specialist

About us

We are a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, we have 45,000 employees serving more than 140 countries and markets.

We design and deliver innovative solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance.

Together, we unlock potential.

Job Title: Placing and Billing Manager

Job Location : Thane

Work Mode : Hybrid

About Placing and Billing

Placing and Billing operates to deliver best client outcomes by fully integrating and mobilising our relationships with insurers and providing specialist expertise throughout the client experience. Our services include:

• Issuing Renewals
• Program Development and Marketing
• Proposing and Documentation
• Ongoing Client Service
• Billing

Key Responsibilities

Strategy

• Contribute to the creation of the short and long-term strategy in collaboration with relevant stakeholders and execute agreed strategies
• Develop the client service proposition and service delivery strategy

Operational Effectiveness

• Ensure operational activities are delivered per the agreed service level agreement
• Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the team
• Deliver and contribute assigned operational programs, projects and/or services which are of significance to the organisation
• Align with the Simplify, Grow, Transform organisational strategy to deliver continual improvement in areas such as risk, compliance, quality, and productivity.
• Build and foster high quality relationships with internal / external stakeholders
• Proactive approach to identifying stakeholder needs, as well as discussing, developing, and delivering potential solutions
• Ensure team adheres to compliance / statutory requirements and operates within the guidelines of internal & external regulators
• Collaborate with other teams to improve client satisfaction
• Proactive review of process risks and ensure adequate controls are in place

Talent Management

• Develops effective succession planning for oneself and all critical roles within the team
• Develops line managers through coaching and teambuilding while serving as an escalation point for operational issues and complaints
• Work with HR to manage talent recruitment, development and retention requirements for the business unit
• Conduct periodic and annual performance reviews for all direct reports
• Build and develop inclusive & diverse teams

Key Competencies

• Focusing on Clients
• Working in Teams
• Driving Excellence
• Fostering Innovation
• Influencing Stakeholders
• Developing Talent
• Adapting to Change

Qualification: Any Graduate or Postgraduate

Essential Skills

• Proven track record of providing excellent levels of client service across varied processes & stakeholders
• Knowledge and experience in organisational effectiveness and operations management, including the implementation of best practices
• Preferably experienced in conducting transitions / knowledge transfer activities
• Broad operations expertise which encompasses coordinating with diverse logistical functions such as Operations, IT, Compliance, and Enterprise Risk Management
• Technology proficient with prior experience in RPA/NON-RPA automation, Process/Solution design & business development/transformation preferred
• Critical thought process, analytical & strategic skills
• Demonstrated leadership and vision in managing teams and major projects or initiatives
• Excellent interpersonal skills and a collaborative management style