Implementation Manager

2 days ago

Navi Mumbai, Maharashtra, India beBeeCustomerSuccess Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
About the Role

This role plays a pivotal part in driving customer success by overseeing project implementation, business analysis, and strategic execution.

The primary focus is on managing the end-to-end implementation of solutions, from requirement gathering to execution, ensuring customer satisfaction and long-term retention.

As a bridge between clients, internal teams, and stakeholders, this individual will ensure smooth project rollout, process mapping, and continuous product adoption.

Key Responsibilities
  • Lead and oversee the end-to-end project implementation lifecycle for new and existing clients.
  • Finalize Business Requirement Documents (BRD) and obtain necessary approvals/sign-offs.
  • Develop and execute implementation plans, ensuring alignment with client objectives.
  • Map customer processes (flow charts, SOPs) and align them with solutions.
  • Conduct gap analysis and provide recommendations to enhance operational Success & Relationship Management
  • Serve as the primary point of contact for customers, ensuring seamless onboarding and adoption.
  • Foster strong relationships with C-level executives (CXOs, COOs) and key stakeholders.
  • Work proactively to identify challenges and provide solutions to optimize customer experience.
  • Monitor customer health scores, ensuring product utilization and Documentation & Reporting
  • Maintain detailed project documentation, ensuring clarity and compliance.
  • Provide weekly/monthly project status updates to internal teams and clients.
  • Track key project metrics, ensuring timely execution and quality delivery.
Process Optimization & Internal Collaboration
  • Identify areas of process improvement and implement best practices.
  • Work cross-functionally with product, sales, and tech teams to drive innovation.
  • Contribute to internal process improvement initiatives and team knowledge sharing.
Key Performance Indicators
  • Customer onboarding & activation TAT.
  • Project implementation success rate.
  • BRD completion & approval timelines.
  • Customer engagement & product adoption rates.
  • CSAT (Customer Satisfaction) score.
Requirements
  • 2+ years of experience in customer success, business analysis, or project management.
  • Strong understanding of project implementation methodologies and process mapping.
  • Experience in preparing and finalizing BRDs, project documentation, and implementation plans.
  • Proficiency in MS Excel, project management tools (JIRA, Asana, Trello, etc).
  • Excellent communication, problem-solving, and stakeholder management skills.
  • Ability to analyze data, derive insights, and present findings to clients and internal teams.
  • Strong emotional intelligence, adaptability, and a customer-centric mindset.

This role requires a unique blend of technical expertise, business acumen, and interpersonal skills. If you have a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.

  • High Net Worth Client Relationship Specialist

    1 week ago

    Navi Mumbai, Maharashtra, India beBeeRelationship Manager Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Overview",""This role involves building and maintaining strong, profitable client relationships across Wealth Management. It demands a high level of financial acumen, business understanding, and relationship management skills.",""The ideal candidate will have:",""",""A minimum of 5 to 8 years of experience in Wealth Management or a related...

  • Manager Implementation Management

    5 days ago

    Navi Mumbai, Maharashtra, India Anglo-Eastern Full time

    The Automation Manager will lead the creation and scaling of ISSC's automation capability, delivering cost-effective, sustainable solutions that drive operational efficiency, productivity, and service quality. Acting as the central driver for leveraging RPA, AI/ML, Power Platform, advanced analytics, and process standardization, this role will transform...

  • Implementation Specialist

    1 week ago

    Navi Mumbai, Maharashtra, India Team Management Services Full time

    Currently we are looking for Sr. Implementation Specialist position currently open with one of our clients, located at Andheri (East). Company Profile :Our Client is an International fast growing FinTech firm and a leader in data management software solutions for the financial services sector. Headquartered in New York, They also has key offices in London,...

  • GoComet - Customer Success & Implementation Manager

    4 days ago

    Navi Mumbai, Maharashtra, India Gocomet Full time

    About GoComet GoComet is the worlds most easy-to-use, intuitive multi-modal logistics platform, empowering enterprises with the latest technology to innovate their logistics operations and reduce costs. Backed by leading investors, GoComet is expanding its global presence and redefining logistics management through data science and machine intelligence.Job...

  • Asset Management Expert

    7 days ago

    Navi Mumbai, Maharashtra, India beBeeAssets Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

    Asset Management Specialist - Platform ImplementationThe Investment Transformation and Technology team focuses on delivering change to the global Investment Platform.This role supports the platform's implementation, collaborating with Change Managers across Public or Private Assets. The Asset Management Specialist will work on various activities to ensure...

  • Manager – Private Markets Implementations and Consulting

    6 days ago

    Navi Mumbai, Maharashtra, India SS&C Technologies Full time US$ 80,000 - US$ 1,20,000 per year

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...

  • Manager - Private Markets Implementations & Consulting

    2 weeks ago

    Navi Mumbai, Maharashtra, India SS&C GlobeOp Full time

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...

  • ISO Implementation Specialist

    9 hours ago

    Navi Mumbai, Maharashtra, India beBeeImplementation Full time ₹ 8,00,000 - ₹ 12,00,000

    Job OverviewWe are seeking a seasoned professional to lead our ISO implementation projects, providing expert guidance on certification and auditing processes. The ideal candidate will possess strong project management skills, excellent communication abilities, and a deep understanding of industry standards such as ISO 9001, 14001, 45001, IATF 16949, API Spec...

  • Network Implementation Engineer

    5 days ago

    Navi Mumbai, Maharashtra, India Brennan It Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Implementation EngineerBrennan. Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. Its a claim backed by our True...

  • Senior Implementation Manager

    1 week ago

    Mumbai, Maharashtra, India beBeeImplementation Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job OpportunityWe are seeking a skilled professional to lead the deployment of our spend management platform.Key Responsibilities:Manage the implementation process for enterprise customers.Develop and standardize implementation methodology, timelines, and project plans.Coordinate project resources, risks, and escalations.Product Configuration &...