Business Analyst/Operations Analyst-Process Excellence Specialist

1 month ago

Mumbai, Maharashtra, India VISTRA Full time
About the Role

Vistra is seeking a highly skilled Business Analyst/Operations Analyst to join our Process Excellence team in Mumbai, India. As a key member of our team, you will play a crucial role in driving operational excellence and process improvement initiatives across the organization.

Key Responsibilities
  • Collaborate with operations teams to identify areas for process improvement and develop strategies to enhance operational efficiency.
  • Design and implement process improvement projects using Lean Six Sigma methodologies, business process reengineering, and other relevant tools.
  • Partner with stakeholders to implement standardized processes, maximize efficiencies, and drive continuous improvement.
  • Lead process mapping workshops to capture current processes, identify bottlenecks, and design streamlined processes.
  • Drive end-to-end process redesign and performance improvement through the identification and elimination of non-value-added activities.
  • Conduct fact-based analysis to identify insights on wasted efforts and opportunities for process efficiency.
  • Work with relevant teams to determine how new technologies can support reengineering operational processes.
  • Design and implement process measurement tools to track and report on the effectiveness of process improvements.
  • Ensure all process documentation aligns with quality standards.
  • Monitor information and trends to ensure process performance achieves results and services meet service levels.
  • Identify issues/risks and participate in problem resolution.
  • Develop and maintain project plans, schedules, and resource plans. Identify risks, issues, dependencies, and manage resolution throughout the project lifecycle.
  • Manage project execution proactively and take ownership of project deliverables.
  • Ensure adherence to process framework, governance, and project management standards and templates.
  • Determine continuous improvement projects to pursue based on organizational objectives and projected benefits.
  • Assist with the smooth transition of processes from in-market locations to the India CoE.
  • Review SOPs and verify escalation matrices of the newly migrated processes.
  • Identify and implement ongoing improvements to existing processes within the India CoE to minimize complexity.
Requirements
  • Strong experience in process improvement methodologies (e.g., Lean Six Sigma, Kaizen), continuous improvement, and business process reengineering.
  • Ability to identify, evaluate, and prioritize new transformation opportunities, including business case development.
  • In-depth knowledge of Business Process Mapping and Modelling (Business Process Reengineering).
  • Good awareness of available technology and latest industry developments relevant to the component and functions.
  • Able to overcome adversity/resistance to change and influence others to drive the highest results.
  • Capability to proactively figure out next steps and break through stalemate situations.
  • Good team player with distinctive communication skills and high interpersonal competence, high motivation, and positive work attitude.
  • Must have multi-tasking abilities, integrity, and honesty.
  • Proficient in the use of MS Office, including Word, Excel, PowerPoint, and Outlook. Process Excellence tools, Process mapping software.
  • Good presentation and communication skills, both in written and oral English.
  • Ability to manage change sensitively and in a collaborative manner.
  • Strong communication skills, capable of effectively liaising between teams and ensuring comprehensive understanding across departments and working closely with senior stakeholders, both on and offshore.
  • A detail-oriented mindset with a commitment to excellence and accuracy in all aspects of work.
  • Knowledge of change management controls operating within a multinational financial services group.
  • Self-driven and highly motivated individual, solution-oriented, and able to work independently.
  • Highly organized, excellent follow-through skills, and ability to motivate a team.
  • Support colleagues with transformational growth and operational excellence as and when required.
  • Any other duties that from time to time may be considered appropriate by your line manager.
  • 5+ years of proven continuous improvement analytical experience from a similar role, including project management and business analysis.
  • Strong experience in process improvement methodologies (e.g., Lean Six Sigma, Kaizen), continuous improvement, and business process reengineering.
  • Experienced in change and improvement projects, including process mapping and process re-design and implementation.
  • Experience of working in Operational Excellence or Process Transformation functions will be preferred.
  • Knowledge in RPA opportunity identification and deployment.
  • Experience of working in a captive/Shared Service Centre will be an added advantage.
  • Postgraduate in Management/Business Analytics.
  • Project Management degree/diploma/certification (e.g., PMP, PRINCE2, CBAP).
  • Certified Lean Six Sigma Green/Brown Belt.
About Vistra

Vistra is a global business services provider that helps clients achieve progress without friction. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business.

We have an exciting opportunity for you to join our team as Business Analyst/Operations Analyst. Reporting to the Associate Director – Process Excellence, this full-time and permanent position is based in Mumbai, India and offers regional coverage, allowing you to make a significant impact to our Process Excellence team in India Centre of Excellence (CoE) and its growth.

We offer a hybrid working arrangement, attractive insurance benefits, excellent job exposure, and career prospects. If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey.

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