Business Analyst

2 weeks ago

Noida, Uttar Pradesh, India Genpact Full time

At Genpact, we are seeking a skilled Business Analyst to join our team. As a Business Analyst, you will play a critical role in ensuring the smooth execution of our business processes.

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Job Description:

We are inviting applications for the role of Process Associate/Process Developer - Underwriting. In this position, you will work on new business submissions to validate the availability of minimum required information and segment them correctly to the underwriting department with proper platform setup.

Main Responsibilities:

  • Transaction processing according to standard work & SOP
  • Prioritize transactions according to documented guidelines to meet SLA
  • Plan and organize tasks and work responsibilities to achieve objectives
  • Comprehend and respond to customer inquiries
  • Identify, research, and resolve problems
  • Assist with/perform other team tasks as required
  • Accurately maintain and record data for production
  • Understand and apply LM's Core Competencies
  • Interact with Onshore /Offshore and customer in a respectful and professional manner via email and on calls if required

Qualifications We Seek in You:

  • Minimum Qualification: Any graduate (except technical, BE and LLB)
  • Essential Skills:
    • Good analytical and problem-solving skills
    • Ability to communicate verbally and through emails with businesses
    • Proven ability to build effective working relationships with clients & internal stakeholders
    • Positive attitude with a focus on continuous process improvement and an open mind to change
    • BPO or Captive work experience
    • Excellent Written and Verbal Communication skills
    • Ability to facilitate and own resolution of discrepancies and disputes
    • Ability to handle multiple priorities within strict time constraints
    • Ability to independently research, analyze, and recommend solutions to close open items and discrepancies
    • Ability to successfully interact in a challenging and high-risk collection environment with demanding internal and external customers
  • Technical Skills:
    • Excellent command and Excel tools from day to day operations delivery standpoint
    • Well-versed with MS Excel, MS Word
    • Good typing skill with high accuracy

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