Senior Operations Manager

The successful candidate will serve as the operational leader for our Pune Innovation Hub, driving excellence across all functions while closely partnering with local and global R&D, HR, GTM, Operations, and Enterprise Systems leadership.

This role will own end-to-end business operations in the Pune office and act as the connective tissue between functional departments, global leadership, and local stakeholders, ensuring site-wide alignment, fiscal discipline, and operational effectiveness.

Key Responsibilities

• Own day-to-day management of all functions at our Pune office, including Engineering, Product Management, Services, Support, Marketing, HR, Finance, IT, Facilities, Procurement, Travel, and Vendor Management.
• Collaborate with global Finance to create and manage site budgets, headcount planning, forecasts, and cost-control initiatives.
• Design and execute scalable programs that improve productivity, reduce friction, and streamline site-wide processes.
• Serve as the go-to liaison for site operations to the SVP of Operations, preparing executive dashboards, KPIs, and status updates.
• Partner with HR to drive hiring plans, employee engagement initiatives, local onboarding, local branding, and site culture development.
• Ensure compliance with global and local IT, cybersecurity, facilities, and employment standards in coordination with respective global teams.
• Coordinate with functional leads across departments and time zones to align Pune operations with company-wide goals and strategy.
• Lead operational planning for site-wide meetings, leadership offsites, and internal events; prepare agendas, document outcomes, and drive accountability.
• Act as the primary ambassador and vocal advocate for the Pune office, ensuring its voice, achievements, and challenges are clearly represented and integrated across the broader company, especially with U.S.-based leadership and teams.
• Serve as the visible and inspiring leader for the Pune team, championing local talent, fostering a strong sense of belonging and purpose, and driving seamless collaboration and alignment with the company's global culture, goals, and operations.

This role requires a Bachelor's or Master's degree in Business, Engineering, Operations, or a related field. The ideal candidate will have 8+ years of experience in operations management, strategy, program management, or consulting across multiple business functions at enterprise SaaS companies.

Strong analytical capabilities, proficiency with Excel, AI-usage, and BI/data-visualization tools are essential. The ability to thrive in a matrixed global environment, build effective cross-functional relationships, and communicate effectively with senior stakeholders is also required.

A demonstrated track record of driving process improvements, delivering measurable business impact, and building and sustaining KPIs and dashboards that inform executive decision-making is highly desirable.

This role offers competitive compensation, benefits, and professional growth opportunities. A comprehensive healthcare options package includes flexible vacation policy and paid company holidays. Other benefits include 401(k) with company match (USA only), paid parental leave, wellness stipends, and HSA contributions.

A collaborative office environment with weekly catered lunches provides a great work-life balance. Opportunities for professional development and growth, along with a performance-based culture, make this an exciting opportunity for ambitious professionals.

Join a team passionate about empowering a more effective and accountable government. Drive meaningful impact with purpose for local and state governments in the USA. Partner with senior global leaders and gain visibility at the executive level.

Competitive compensation, benefits, and professional growth opportunities make this an attractive opportunity for those seeking a challenging and rewarding career.