L1 Technical Services Specialist in Abu Dhabi

1 week ago

Cochin, Kerala, India beBeeFieldSupport Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: L1 Field Support Engineer in Abudhabi

About the Role:

We are seeking a highly skilled and experienced End User Support Engineer to join our team. This is an excellent opportunity for a professional with a strong background in technical support to take their career to the next level.

The successful candidate will be responsible for providing on-site and remote support to users across the organization, ensuring that they have access to the necessary hardware and software to perform their duties efficiently.

Key Responsibilities:

  • Provide end-user technical support for desktops, laptops, printers, and peripherals.
  • Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).
  • Install, configure, and upgrade end-user hardware and software as per IT policies.
  • Manage user accounts, access rights, and group policies in Active Directory.
  • Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.
  • Coordinate with vendors for hardware repairs or replacements.
  • Log incidents and service requests accurately in the ITSM tool and follow through to resolution.
  • Assist with onboarding/offboarding activities (device setup, profile configurations).
  • Participate in IT asset inventory, audits, and compliance reporting.
  • Maintain documentation, FAQs, and user guides for common issues.

Requirements:

  • Bachelor's Degree in Information Technology or a related field.
  • Certifications such as CompTIA A+, Microsoft MCSA, or ITIL Foundation are a plus.
  • 3-5 years of experience in IT end-user support or desktop support, with strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking.
  • Experience supporting mobile devices and collaboration tools (Teams, Zoom, etc.).
What We Offer:

This role offers a challenging and rewarding career opportunity for a dedicated and experienced professional. The ideal candidate will have a passion for delivering exceptional customer service and a commitment to staying up-to-date with the latest technologies.

In return for your hard work and dedication, we offer a competitive salary package, opportunities for professional development, and a collaborative and dynamic work environment.

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